Why I have trouble with Big Business
ecthompsonmd
November 20, 2010
(play that nostalgic American music, softly) I have no trouble with anyone who wants to make money. As a matter fact, I kind of like having money. Yet, if you’re a business, there should be a balance between making money and customer satisfaction. Currently, the balance is out of whack. From time to time, on this blog, I have talked about the fact that customer service is dead. It isn’t any one company, it’s almost everyone. In the mid-1990s, I switched from Gateway computers to Dell because of service. Once Dell gained market share, customer service became an afterthought. I’ve had
