I have never had to deal with a company that had so many clueless employees and so many truly helpful employees. It is maddening.
So, my cable modem crapped out today for no discernible reason. I’m not sure why I can’t get a technician out to my house on a Saturday but Comcast assured me that I couldn’t. So, I asked if I could go to the Comcast outlet here in Huntington and change out my modem. Sure, no problem. I run over there only to find out that it’s closed. It isn’t open on Saturday. What the heck? Not open on a Saturday. Crazy. Why couldn’t someone tell me that the store was closed? So, I went and bought my own cable modem. It is now working just fine.
I have speeds that I have never seen since moving here to Huntington. I can’t explain why Comcast is so hard to deal with. It would be nice if they could fix their internal problems. It would be very nice.
Hi there! I work for Comcast and I just wanted to apologize for the poor experience. Please feel free to reach out to me should you need more help. You may also find your nearest Comcast Center and schedules on this link: