As many of you who follow my blog know, I picked up golf about three years ago. Prior to picking up a club, I called golf a stupid game which I really didn’t understand. Now that I’ve taken lessons and have played, it is still a stupid game which I really don’t understand, but I find enjoyable. 🙂 In golf, just like in many other sports, we look for something more. We look for something exciting. We look for something titillating. We couldn’t get enough of the Tiger Woods scandal. This brings me to two weeks ago at the Players Championship. Tiger Woods and Sergio Garcia had words. Tiger Woods, who was some 50 yards away from Sergio, pulled a club out of his bag and that caused the gallery to gasp. This noise occurred right in the middle of Sergio’s backswing. The golf ball sliced to the left off into the woods (to be honest, that golf shot looked very similar to many of mine, except I don’t quite get that kind of distance). This simple incident caused the kind of petty back-and-forth that we regularly see in stupidly contrived reality shows like Survivor.
This brings us to the latest in the Tiger Woods/Sergio Garcia saga. Sergio Garcia was at a European tour awards dinner in London when he was asked by a reporter whether he would ever invite Tiger Woods over for dinner (I’m paraphrasing). Sergio Garcia said, “We will have him round every night. We will serve fried chicken.” Fried chicken? Really? You do not have to be a linguistic expert to understand that this is a problem. Tiger Woods, who really has no love for Sergio Garcia and who has had more than his own share of media fiascoes, was happy to take the high road and watch Sergio cause his own implosion. Tiger Woods stated through his Twitter account, “The comment that was made wasn’t silly. It was wrong, hurtful and clearly inappropriate. I’m confident that there is real regret that the remark was made. The Players ended nearly two weeks ago and it’s long past time to move on and talk about golf.” Continue reading Sergio versus Tiger→
My 11-week battle to get my 10-month-old plasma TV fixed is now over. Electronics giant Samsung has replaced my old TV with a new one. Let me just say that the man who delivered my new TV was incredibly nice. He unpacked the TV, he put it together and we hooked it up. He also boxed up my old TV and took it away. The whole ordeal, at least this part of it, took approximately 15-20 minutes. (Here’s the rest of the story.)
I’m happy that I did get a new TV, but the whole process took way too long. The process for buying a new TV is clear and straightforward. The process for getting somebody out to fix your “old” TV is somewhat convoluted. If Samsung really would like to be a truly great multinational corporation, it needs to fix this.
I’m sure that the hatred that I have for corporate America is mutual. I have plenty of recent evidence.
Just a couple days ago, I was called by Bank of America. They wanted to know when I was going to pay the $150 that I owe them. I got this call on Monday – Veterans Day. I happily told the Bank of America employee that I’d already paid the money that I owed plus an extra $50 at the branch on the previous Friday. Then he read a standard statement which said something about how I would continue to get calls from Bank of America until they had received the funds. Wait a minute! What do you mean? I’ve already paid you. I didn’t put the money in the mail. I didn’t pay you via carrier pigeon. I went to the branch and paid you on the spot. The money is in your bank. Why should I get any more calls? Well, he explained, it was not in our system. I asked, logically, why should I be penalized with more calls because your system is slow? Needless to say there was not a satisfactory answer to my question.
Last Friday, after working a 15-hour day, I got a lovely call from Sirius XM satellite radio. I owed them $260. What ensued was a bunch of confusion that can only be laid down by corporate America. It turns out that I have three separate accounts with Sirius XM. I stated that I would like to combine all three accounts into one simple account. In order to get this done there was some $20 fee. I really had no idea why they were charging me the $20 in addition to the $260 fee to renew my contract. The whole process wasted 45 minutes of my life. On Saturday, Sirius XM called again. What? Plenty of apologies and I thought we were done with the saga. Yesterday, I got an automated call from Sirius XM. My account would be terminated in 24-48 hours because of nonpayment. I needed to call immediately. Dammit! This was going to be ugly. So I called. I owed nine dollars. For what? I spent 45 minutes on the phone with you guys just the other day. How can I owe you nine dollars now? I never got a satisfactory answer. I asked to speak to a supervisor. After being on hold for more than five minutes, I was told they were going to waive the nine dollars. How magnanimous. I’d wasted over an hour of my life on something that should have taken five minutes. This is why I can’t stand corporate America.
So, let me follow up and tell you where we are with my 51-inch Samsung TV. My beautiful TV has been sitting on my floor, dead, for more than 10 weeks. Samsung has decided to replace the TV. The exchange program does not let you upgrade to another TV. It does not let you pay the difference. Basically, you accept their deal or not. I get a new TV with a 90-day warranty, not the year warranty that I had before. I’d also bought an extended warranty on the TV, which I suspect is money that I flushed down the drain.