att logo

For those of you who’ve been following my blog, I don’t need to explain my love for big corporations like AT&T. For those of you who just started following my blog or stumbled upon it in some Google-crazed click-a-thon, let me explain. In my opinion, large corporations are designed to efficiently suck money out of your pocket. That’s it. They do not exist to provide service. They do not exist to produce a product. The name of the game is relieving you from as much money as possible.

So, my local telephone carrier is AT&T. On Sunday I had a dial tone, but could not dial out and nobody could call in. So, on my cell phone, I called AT&T. I went through the automated menu and finally spoke to a real person (initially, I went to the Internet and after clicking through several screens and supplying the prerequisite information, which they should already have had, the AT&T website told me that they were unable to complete my request over the Internet and that I needed to call AT&T). The operator assured me that my phones will be turned back on by Wednesday. That was on Sunday. I’m not sure about you, but to me this seems like an unreasonably long period of time to be without your home phone. So, I did what I think everybody tries to do, which is to expedite service.

Fast-forward to this morning. I get a call from AT&T telling me that my phone service is back on. Hooray!

Approximately three hours later I got another call from AT&T. It was their automated questionnaire. They wanted to know whether I am happy with the service that I got from AT&T. Don’t get me wrong, the person who I talked to over the phone was nice and polite. She seemed to be knowledgeable. As far as I know, it wasn’t her fault when she gave me Wednesday as an estimated repair date. So, I decided to go ahead and participate in the automated questionnaire. In the middle of the questionnaire, as I was answering “push one for very dissatisfied and push 10 for very satisfied” the phone went dead. I hung up the phone. I picked up the phone again and there was no dial tone. Now, you gotta love this. AT&T is calling me with a questionnaire about the quality of their service and during the questionnaire the phone goes dead. You can’t beat this. You can’t make this stuff up.

My phone service returned several hours later. Interestingly, I haven’t gotten another automated questionnaire call.