My 11-week battle to get my 10-month-old plasma TV fixed is now over. Electronics giant Samsung has replaced my old TV with a new one. Let me just say that the man who delivered my new TV was incredibly nice. He unpacked the TV, he put it together and we hooked it up. He also boxed up my old TV and took it away. The whole ordeal, at least this part of it, took approximately 15-20 minutes. (Here’s the rest of the story.)
I’m happy that I did get a new TV, but the whole process took way too long. The process for buying a new TV is clear and straightforward. The process for getting somebody out to fix your “old” TV is somewhat convoluted. If Samsung really would like to be a truly great multinational corporation, it needs to fix this.
Thursday Evening News Roundup
Israeli man takes cover as air raid sirens go off (Reuters)
Can somebody please tell me what’s going on in Israel and the Gaza Strip? I don’t understand why Hamas is lobbing missiles into Israel. The only reason that I can possibly think of would be that they’re trying to provoke a military response from Israel. They think they have something. I don’t know what it is. Maybe a new weapon – chemical, biological or nuclear? Maybe they have thousands of troops that have now been trained? I don’t know. The whole thing doesn’t make sense. (Look for the neoconservatives to start blaming Obama for the violence in Gaza. The reason that there is violence in Gaza is because Barack Obama has refused to lead on the Israeli-Palestinian issue. I guarantee you that’s gonna be there line of reasoning.)
Dell Computers’ third-quarter profit has dropped by 47%. Surprised? Just the other day I was talking to a friend of mine and I told him that for years I was buying two or three new computers every year. If I wasn’t buying one for myself I was buying one for my wife. One year I bought a desktop and the following year I bought a laptop. If I wasn’t buying a computer for myself, my wife or my daughter I was buying one as a present for my mother, my father, one of my siblings. I simply don’t do that anymore. My desktop computer is approximately 18 months old. I bought all the components to the computer online and got a local computer guru to put everything together for me. My computer’s fast as lightning. It cost me $700-$800 less than a comparable computer from Dell or Hewlett-Packard or any of the major brand names. Things changed. Dell needs to change or they’re in serious trouble. Tablets have been out for a while. Does Dell have a tablet that rivals the iPad? I didn’t think so.
The US Post Office is in financial trouble, again. Look for conservatives to smile and pounce.
I didn’t know that black people didn’t vote. Was there a meeting that I’d missed?
From the financial sector: Inflation does not seem to be a problem at least it wasn’t in October. Ben Bernanke, Federal Reserve Chairman, basically believes that lending standards have become too tight. The housing market is still problematic. Real income has fallen.
Walmart is in trouble. There’s a federal investigation into suspicions of bribery; not only in Mexico, but also China, India and Brazil. Continue reading
essential oils delivered
I’m sure that the hatred that I have for corporate America is mutual. I have plenty of recent evidence.
Just a couple days ago, I was called by Bank of America. They wanted to know when I was going to pay the $150 that I owe them. I got this call on Monday – Veterans Day. I happily told the Bank of America employee that I’d already paid the money that I owed plus an extra $50 at the branch on the previous Friday. Then he read a standard statement which said something about how I would continue to get calls from Bank of America until they had received the funds. Wait a minute! What do you mean? I’ve already paid you. I didn’t put the money in the mail. I didn’t pay you via carrier pigeon. I went to the branch and paid you on the spot. The money is in your bank. Why should I get any more calls? Well, he explained, it was not in our system. I asked, logically, why should I be penalized with more calls because your system is slow? Needless to say there was not a satisfactory answer to my question.
Last Friday, after working a 15-hour day, I got a lovely call from Sirius XM satellite radio. I owed them $260. What ensued was a bunch of confusion that can only be laid down by corporate America. It turns out that I have three separate accounts with Sirius XM. I stated that I would like to combine all three accounts into one simple account. In order to get this done there was some $20 fee. I really had no idea why they were charging me the $20 in addition to the $260 fee to renew my contract. The whole process wasted 45 minutes of my life. On Saturday, Sirius XM called again. What? Plenty of apologies and I thought we were done with the saga. Yesterday, I got an automated call from Sirius XM. My account would be terminated in 24-48 hours because of nonpayment. I needed to call immediately. Dammit! This was going to be ugly. So I called. I owed nine dollars. For what? I spent 45 minutes on the phone with you guys just the other day. How can I owe you nine dollars now? I never got a satisfactory answer. I asked to speak to a supervisor. After being on hold for more than five minutes, I was told they were going to waive the nine dollars. How magnanimous. I’d wasted over an hour of my life on something that should have taken five minutes. This is why I can’t stand corporate America.
So, let me follow up and tell you where we are with my 51-inch Samsung TV. My beautiful TV has been sitting on my floor, dead, for more than 10 weeks. Samsung has decided to replace the TV. The exchange program does not let you upgrade to another TV. It does not let you pay the difference. Basically, you accept their deal or not. I get a new TV with a 90-day warranty, not the year warranty that I had before. I’d also bought an extended warranty on the TV, which I suspect is money that I flushed down the drain.
Don’t you love corporate America? I know I do.