For those of you who don’t know, my TV is broken. I wrote about it a little while back. Now, there was nothing that I did to break my TV. I simply watched it. It was on a surge protector. Fewer than 10 months into its life, it crapped out. I wasn’t worried because I had double protection. I had the manufacturer’s warranty and I bought an extended warranty from HH Gregg. Cool. I’m covered.
The problem is the enormous amount of patience necessary to get this thing done. Companies don’t want to honor their promises or commitments. They want us to buy more stuff. If you give up and buy something new, big business wins. It has been over six weeks. I haven’t given in yet.
I got the following e-mail from Samsung a couple of days ago –
Dear Mr. ERRINGTON THOMPSON
Transaction No. xxx
Thank you for being a valued Samsung customer. You were submitted for an exchange on 11/01/2012 for model: xxxx, serial number zzzz. Currently Samsung would like to provide you with an exchange offer of the xxxy $ 0.00 Based on the features and specifications of your original unit Samsung feels that this is the most comparable unit based on our inventory. If you would like to review the features and specifications for this model you can do so at http://www.samsung.com/us/.
Here’s the good part – whom do you call to say okay? It wasn’t clear from the e-mail. So, I replied to the e-mail and of course, I have gotten no response so far. I contacted their online chat and they were no help. So, the drama continues.