My 11-week battle to get my 10-month-old plasma TV fixed is now over. Electronics giant Samsung has replaced my old TV with a new one. Let me just say that the man who delivered my new TV was incredibly nice. He unpacked the TV, he put it together and we hooked it up. He also boxed up my old TV and took it away. The whole ordeal, at least this part of it, took approximately 15-20 minutes. (Here’s the rest of the story.)
I’m happy that I did get a new TV, but the whole process took way too long. The process for buying a new TV is clear and straightforward. The process for getting somebody out to fix your “old” TV is somewhat convoluted. If Samsung really would like to be a truly great multinational corporation, it needs to fix this.